Rating: - Great Player...but
Overall, great player with a very large display. The firmware needs some work. Audiobooks show up in the music list so shuffled playback selects random chapters for your listening pleasure. And a game or two wouldn't hurt. In my humble opinion this is the best player for the money.
Rating: - A real deal!
I have enjoyed many hours of entertainment with my creative Zen. It is easy to use and small enough to fit in my noise-blocking headphones case!
Rating: - Dead after 5 weeks of usage. Amazon won't exchange :(
Beware! I received my Zen 8GB on September 1, 2008 and it was fried within 5 weeks. Plugged it into my computer to juice battery and it never played again... What kills is Amazon, despite an obviously faulty product, will not exchange after 30 days. I'm working on the manufacturer, but this is a headache. Stay away - my last Creative product also fell apart within 6 months of usage.
Rating: - Creative Labs customer service
Greetings to all potential Creative customers,
I was greatly disturbed today when I found out the lack of help provided by the Creative Labs Company to my wife when her 30 GB Zen MP3 player failed to run properly. In my opinion, it's actions like this that are ruining companies and our country's economy. Due to this company's inaction today, they have lost a once satisfied customer. Once being more than happy to promote this product, now we will be sure to divulge to our friends and relatives of this company's lack of helpfulness. My wife asked specific questions of the technical advisors in the e-mail form which were ignored; she was given a form letter, was referred to the website, and was told that she would be charged by the company for further help. She expressly requested the guidance of upper management from the technical support specialist, and this request was ignored, proving that Creative Labs is unwilling to provide any kind of meaningful help and does not value customer service. The menial help that the highly flawed website provided was a firmware application that caused the device to completely fail, and then the last piece of friendly advice that we received was that we should purchase a new one from the company's website. We were given an application that made our expensive device inoperable, and for that, I will never purchase another Creative product again. We have both been faithful Creative Labs buyers for years, and my wife had multiple friends and relatives buy their products based on her recommendations. It is with deep regret that I inform all that Creative Labs customer service has proven to be a bitter disappointment and for this, they have lost my family's business.
Creative Zen 8 GB Portable Media Player (Black) Reviews
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