Rating: - Creative Zen is a Winner
Excellent product at a reasonable price. Software and computer interface much better than Ipod in ease of use and reliability. Great for watching movies. Nice simple/clean styling.
Rating: - Failed device, poor customer service, very limited warranty
I purchased the Zen 4GB mp3 player in April. At first it worked fine, and it seemed a cheaper alternative to an Apple 4GB device. After three months, however, the device frequently refused to start up, as its screen would freeze and turn completely white the moment I turned it on. Resetting the unit with a bent paper clip inserted into the reset hole only fixed the problem about %30 of the time; the rest of the time, I had to wait over an hour for some sort of electrical charge in the unit to dissipate before it would start again. I contacted customer support, who responded that I could in fact return the unit, but only after paying "a non-refundable US $25.00 diagnostics and handling fee." So, Creative expects me to pay about 20% of the product's original cost just so they can replace it, despite the fact that the defective unit is still under warranty?
My son bought an Apple iPod Nano, which broke after about 6 months. He walked into their store in town and they cheerfully gave him another one. No questions, no hassle, no wait. My money was poorly spent when I bought the Creative unit. Although the iPods are more expensive, Apple's customer support and strong warranty support make them the better purchase. Alas, an $86 lesson for me.
Creative's web site lists several "fixes" for units that freeze. I guess this must be a common development. Sigh.
Rating: - AWESOME!
This product is awesome... Prior to this, I owned a microphoto-also by Creative-and was satisfied with it, but wanted something more. This player has a nice, sleek design. It plays music well, has an awesome screen display, and wonderful playback and display features. This player rocks!
Rating: - My Zen
As a total MP3 player junkie I can ernestly say that I love my Zen. But! There is a but. We have issues. I read a bunch of reviews before buying this product telling how it died right after people bought it. Mines blacked out, but a simple reset and it was back to working. The problem with this is that it blacked out the 1st day i got it. It blacks our most of the time during syncing and I get fustrated with reseting it. It is other than that a very good player. The features are east to figure out and you can even add pics as ur background to personalize it. Syncing is easy. Theres no complicated software. Its a good alternative to an ipod. The battery life doesn't seem to be as long as it promises. It allows you delete tracks from the player without hooking it up.
Creative Zen 4 GB Portable Media Player (Black) Reviews
- 
- 
-