Ultra-compact 2 GB digital media player with support for music, video, photos, or downloadable games
Vivid 2.2-inch color LCD display with 320 x 240 resolution; direct-click touchscreen control interface
Supports MP3, WMA, ASF, Ogg, JPEG, MPEG-4, and Flash Lite 1.1 files; compatible with PlaysForSure services
Stores roughly 32 hours of MP3 (at 128 kbps) and 64 hours of WMA (64 kbps) files; built-in FM tuner
10 EQ settings and SRS WOW sound; measures 2.7 x 1.8 x 0.6 inches (W x H x D); 1-year warranty
Rating: - WARNING: DO NOT BUY THIS PLAYER!
Just as it is said on the title. But to make it more elaborate, DO NOT BUY THIS ITEM IF YOU MAKE ANY KIND OF MISTAKE, AT ALL! Read over the rest, if you want to know what happened exactly. But otherwise, I am complaining about the iRiver player purchasing because my iRiver clix player was broken because it was so fragile, and the damage is not covered under warranty!
And I am not certainly the only one who had this problem, please read over this following forum post if you want to know what I mean:
[...]
Maybe it is possible to say that, because I have been using the product for only a month, I cannot really justify the pros and the cons of the iRiver. But I am definitely a hardcore user when it comes to a technological gadget, so I can probably say that I have thoroughly played with all the features of the product, though that is the probably the reason why I broke the product so early.
The accident happened when I tried to put the iRiver clix player through the armband and it just slipped and fell to the floor. Because the player was turned off before it fell down, I did not know the LCD screen was broken until I tried to turn it on later. That is, I admit that the accident was clearly a mistake due to my clumsiness. But I also did not expect that the LCD screen would be broken so easily with such minor damage. So, I contacted the iRiver customer service through the e-mail I found from the iRiver America website and soon got the response that the player is not fixable. While I was disappointed to hear such response, I was not exactly dissatisfied with the customer service itself because the response was prompt enough. However, what concerned me is that the product was so fragile yet the system is not covered under the warranty service, if it is due by accident.
When I tried to make the purchase of the product, I was considering between the iPod nano, iRiver clix, and the Samsung's nano like player. After reading the various articles from the online and the magazines, I decided to go with the iRiver clix because there were reviews by Cnet and PC Magazine that have favorable views about the iRiver clix. But another main reason that made me to purchase the iRiver clix was that because I read over warranty term of iRiver clix and because I found iPod nano's easily scratching surface rather faulty. Of course, I should take notice of the fragile appearance of the iRiver clix player. But I thought it was possible that, due to the immense improvement of electrical appliances technologies, such problem was almost eliminated. Beside, because the iRiver clix is a flash memory based player than a hard disk memory player, I believed that the iRiver clix can easily take some damages and still be okay.
When I called the customer service by the phone today, I found that the prompt response by the customer service representative and the interface of the phone guide to be good enough, unlike some customer services like American On Line or Paypal. And while the customer service representative's tone sounded bit tired, his detail of instruction regarding what to do about the product was competent enough. But from what I realized about the structure of the warranty service, it looks fatally flawed. I mean, I understand that the iRiver company itself has not established itself for long enough in the United States compared to the companies like Apple, but it still should have the descent service centers set up to fix the product for a free or for a reasonable price. To be frank, I am a student almost done with engineering study, so I understand how unattractive it is to fix an electronic product without a reasonable fee. Yet the Apple is doing it, so why shouldn't iRiver? Besides, the CEO Jeff Bezos from the Amazon.com constructed its company with the central premise to make almost idealistically perfect customer service for the people, as he demonstrated by he personally delivered a product to the Japan as a way of showing the thanks for having a first international buyer. And although more of monetary oriented guy than the Jeff Bezo is, the CEO Michael Dell from Dell computer also established his company with the consider how to deal directly with people with better customer service. My point is that, to be successful in business, whether it is in the United States or in some place else, I believe it is most important to pursue for a perfect customer service, rather than caring simply about how much money it will make.
I know the iRiver is trying to expand its business to the world by starting itself from the South Korea. And while it is certainly a head start to get the outstand reviews from the popular magazines and the websites, no company can go for too long if it neglects to satisfy the customer. As an example, if I have terrible experience in using the iRiver clix, I can write badly about the product by writing on the blog sites, Amazon review site, Cnet review site, etc. But if I think that the product and the service are really great, I am willing to tell my friends how good the product is and so forth. And wouldn't that be a way really to increase the sale quota of the products made from iRiver clix, especially right now where the word is so easily spread able through out the internet and the media? And besides making the truly unique products in the reasonable price, I think providing the unique customer service by a company is the only way to distinguish the corporation from the rest of others. If anyone thinks that the iRiver is doing fairly well compared to the other competitions, I guess it really depends on the perspective because I remember a South Korean reviewer who wrote unfavorably about the business performance of iRiver even in the South Korea and losing its ground to the iPod nano from Apple while making an analogy of Hyundai cars versus Honda Civic.
But now, I do not even get any response from the iRiver, despite I sent a second message. They talked something about the reward program, but I could not find it anywhere. Although I really liked the design of iRiver clix, I will be afraid to make any new purchase from iRiver now. I was even thinking about making the purchase of iRiver clix craddle, but now I will just think about choosing Samsung or Apple mp3 player instead on my next purchase.
Rating: - Nice alternative to iPod
I have been using this product for over a week and impressed by its aesthetics, functionality, and performance. The player is small, yet good enough to view videos, photos, and text files. The unique feature of this product is that its design is not inspired by iPod unlike most other mp3 players.
The sound quality is awesome. It has good mix of lows, mids, and highs. Interestingly, the stock earphones sound pretty good. May be, some aftermarket earphones might furthur improve the sound quality (only for audiophiles).
Display is bright and crisp. Customizing the picture/video orientation (portrait/landscape) is a nice touch. Of course, the display is susceptible to finger impressions, as is the case with any display. So, I am not referring to this as a con. Anyway, there is a carry pouch that comes along with the player.
Control buttons are located on the edges of the player. So, there is much space left for the display. Navigation buttons are the ends of the display. Also, enabling the hold button disables the navigation buttons by making the display ends non-clickable.
Availability of a smart button that is configurable. Battery (rechargeable)life seems good (I have used it for about 14 hours after the initial charge, and so far it is working fine). Battery life is estimated at 25 hours by iRiver.
Using the menus in the player and installation of Windows Media Player 11, required to sync the player are a breeze. Of course, you can also drag-drop music files, photos onto the device directly, like a USB drive. But, drag-drop might not work properly for videos. You can make use of the iriverter software (open-source) to convert videos to suit the player's requirements.
The player supports a few features like line in recording from any audio source through the Cradle. It is an accessory that needs to be purchased separately. The cradle has in-built speakers, line-in and line-out ports on the back. It has a nice little remote that can be used to control the iRiver Clix.
Well, the player does not have really any cons. But, I feel it can be made much better.
Display size can be increased for better viewing. If the player's size is that of a video ipod, then viewing videos will be a pleasure.
2 Gb is good for storing music and photos, but might be less for storing videos. We can expect some higher capacity versions of this in the near future.
On the whole, iRiver Clix looks stylish and does what it is supposed to do. It is certainly worth the money and I would strongly recommend this to everyone planning to buy an mp3 player.
Rating: - Great Product!!!!!
I just wish it had more space than 2GB. That is the only short coming in my opinion. And also the fact that you need to download a video converter from Iriver just to transfer you video files too. Besides those 2 aspects, this is one of THE BEST MP3 Players I've ever purchased. I sold my Ipod NANO as soon as I discovered the CLIX.
Rating: - Iriver Clix is awesome
The Iriver Clix is the best player I have ever owned, and I have owned a lot. The sound quality is excellent, and Fm radio reception is excellent. I don't use the voice recorder a lot but when I did use it, it worked very well. Watching videos is an enjoyable experience. I have no problem watching movies. The screen for me is big enough and it doesn't hurt my eyes. The player has great flash games that can be very addicting. Adding album art to the player is another great addition to an already amazing player. If you are going to buy this player I would recommend buying the cradle. It's a great accessory to have. Another thing that you need to get for it is a silicone case from Javoskin. It protects your mp3 player from bumps and scratches. Iriver also sells a silicone case but I have found that the Javoskin silicone case is a better choice. To get the Javoskin silicon case, just go to Javoedge.com and select Iriver Clix from the list. It also comes with a belt clip and a laynard, and it is cheaper than iriver's silicone case. To sum up this is the best mp3 player to have. It will keep you occupied. To find out more about this mp3 player go to cnet.com. They have a full review of it and they even have a great video about the Iriver Clix. This mp3 player I would recommend to anyone. 5 out of 5!
iriver CXW-2G Clix 2 GB Digital Music and Video Player, White Reviews
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